Go to Commerce Manager and select your catalogue. Open the Catalogue tab and go to Issues.
How do I find my Facebook catalog?
Go to Business Settings. Select your business account. Select Data Sources followed by Catalogs. Select your catalog on the left-hand side.
How do I edit my catalog on Facebook?
To edit an item in your catalog manually:
- Go to Commerce Manager and select your catalog.
- Open the Catalog tab and go to Items.
- In the Items tab, find the item you want to edit.
- Select Edit Item.
- Edit any information you want to update, such as the item’s title, description, price, availability and more.
Why is my catalog not showing on Facebook?
You can check in Commerce Manager if any items aren’t showing in your ads or shop due to issues. Open the Catalog tab and go to Issues. Check for an error called “Items not showing” and select Review. Click next to any issues listed to see a sample of items affected.
Why are my products not approved on Facebook shop?
If items in your posts, shop or collection are not approved: It’s likely that your item goes against our broad-level policy. Review the item(s) in your catalog or collection(s) in Commerce Manager to make sure it complies with our Commerce Policies. You can edit these details in Commerce Manager.
Why are my products rejected on Facebook shop?
If items don’t comply with our Commerce Policies, you can’t sell them on Facebook or Instagram. Items that don’t comply with our policies appear as rejected in your catalog. You can edit rejected items to comply with our policies.
How do I find my catalog ID?
If you go to your Facebook commerce manager and click settings, then catalog (screenshots below), you’ll see it front and center. – Your Shopify Catalog ID should be there.
How do I export my Facebook catalog?
Locate your “Facebook Access Token” and your “Facebook Business ID” as described in the documentation. Insert your “Facebook Access Token” and your “Facebook Business ID” in the module. Choose the product categories you want to export and name your catalog. Click on Create.
How do I edit my store on Facebook Mobile?
To set it up, follow the instructions below:
- Go to your Page and click on “Edit Call Now” (or Edit Button link, if you want to change an existing one)
- Choose your desired call to action: Shop Now.
How do I change my Facebook page to a shop?
How to Set Up a Shop Section on Your Facebook Page
- Discover how to set up a Shop section on your Facebook page.
- Look for the Add Shop Section link below your cover photo.
- Click the Add Shop Section button.
- Agree to the Merchant Terms and Policies.
- Enter business details and set up payment processing.
Why has my shop disappeared on Facebook?
If your shop tab isn’t displaying correctly, head back to “Templates and tabs,” click on “Settings,” and make sure “Show Shop tab” is on. Once you’ve done this, head back to your Facebook page and click on “Shop.” To continue, you must agree to Facebook’s Seller’s Terms and Policies.
Why does my Facebook shop say no products?
This may be because the inventory (stock count) for the item is set to zero in your catalog. To troubleshoot an item in your shop that shows as out of stock, go to Commerce Manager and select your catalog. Open the Catalog tab and go to Items.
