If you want to cancel your subscription immediately, you need to contact Xbox Live customer service. Dial (800) 469-9269 to cancel your membership.
How do I cancel my Xbox Live subscription without the console?
How to cancel Xbox Live Gold or Game Pass subscription
- Open a browser and go to your Microsoft account.
- Log in using your credentials.
- Click on the Service & subscriptions tab.
- Look for your Xbox Live Gold (or Game Pass) subscription.
- Select Manage.
- Find Turn off auto-renew and click on it.
- Select Confirm cancellation.
How do I cancel my child’s Xbox Live account?
Press the Xbox button on your controller and go to Profile & system > Settings. Select Account > Subscriptions, choose your subscription, and follow the steps to cancel.
How do I get my Xbox Live account back?
To reopen your Microsoft account:
- Go to account.microsoft.com and sign in.
- You’ll be asked to receive and enter a security code. After you enter the code, your account will be reopened, and your Xbox profile, along with all associated games, music, and video, will be available the next time you sign in to your console.
Can I suspend my Xbox Live account?
Sorry it’s not possible to Pause or Suspend your Xbox Live Account.
How long does an Xbox refund take?
How Long Does It Take Microsoft to Refund Money? When you finalize your Xbox refund request, you will receive a confirmation email. After verifying whether your purchased item qualifies for a refund based on the submitted form and documents, a Support Team representative will reach out to you within 72 hours.
Can you cancel Xbox Live and get your money back?
You can cancel your Xbox subscription at If you qualify for a refund, you’ll be given the option to get one automatically when you cancel, and you won’t need to submit a refund request.
What happens if I cancel Xbox Live Gold?
If you cancel your Xbox Live Gold recurring payment or turn off automatic renewal, nothing changes immediately. If you cancel your subscription and receive a partial refund, you immediately lose access to all Xbox Live Gold features, including online play, voice chat, and Games With Gold.
How do I change my Xbox Live account from monthly to yearly?
To change your subscription recurrence (for example, from monthly to yearly): Sign in to your Services & subscriptions with your Microsoft account. Find the subscription in the list. Select Manage > Change > Switch, and then choose your new recurrence.
How do I delete my old Xbox Live account?
Sign in to Services & subscriptions on the Microsoft account website. For each paid subscription, go to the subscription you want to cancel and select Payment & billing which appears under the name of the subscription you want to cancel. Select Cancel and follow the remaining instructions.
What do you do if someone steals your Xbox Live account?
What to do if your Xbox gets stolen
- Sign in to your Microsoft account.
- Go to Security > Password security.
- Select Change my password to reset the password for your Microsoft account.
- Verify that you’re the account owner by receiving a security code.
- Enter your current password.
- Enter and confirm your new password.
How do I recover my Xbox Live account without email?
the only way now is to use the recover feature at live.com, there they will ask a number of question, if you still remember the information when you create your account. You can find the Microsoft account associated with your Xbox LIVE account on your Xbox console.
